All-Inclusive Ecuador & Galapagos Islands Adventures
  Toll Free +1 888 254 3190
Email: salesteam@redmangrove.com

Reservation & Cancellation Policies



The Red Mangrove Galapagos Lodge has established the following payment policies in order to maintain strong relationships with guests and clients.

1. RESERVATIONS:

All reservations must be made and confirmed by e-mail

In order to assure yourself space, booking should be made at least 3 months in advance.

2. PAYMENT: (For both Guests & Agencies)

CREDIT CARD (VISA OR MASTERCARD)/ PAYPAL/WEB SITE:

Guests will have to make a down payment of 50% of the total amount for the Red Mangrove Galapagos Lodges programs in order to secure the spaces at the lodges. The balance must be deposited 20 days before your arrival.

3. CANCELLATIONS:

In order to cancel a booking, please adhere to the following procedures in accordance with our policies:

  • Notification at least 75 days prior to the start of the intended arrival, will reimburse the full deposit.
  • Notification between 40 to 74 days prior to arrival date, will reimburse 50% of the deposit.
  • Notification between 39 to 21 days prior to arrival date, the total deposit will be charged.
  • Notification between 20 to 0 days prior to arrival, full payment of the total reservation will be charged.
  • Special Deals are not refundable or applicable to any cancellation policy.

Only written cancellations will be accepted.