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Reservation &
Cancellation Policies
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The Red Mangrove Adventure Lodge has established the following payment policies in order to maintain strong relationships with guests and clients.
1. RESERVATIONS:
All reservations must be made and confirmed either by fax or e-mail and must include the following:
a. Complete name(s) of the guest(s) or group if through an agency
b. Arrival and departure dates
c. Number of nights stay
d. Type of room(s) required
e. Payment method
In order to assure yourself space, booking should be made at least 3 months in advance.
2. PRE-PAYMENT: (For both Guests & Agencies)
The only way to confirm your reservation is to make a deposit or SWIFT transfer of 50% of the total booking price; the difference must be paid 20 days before the arrival date.
PAYMENT BY CREDIT CARD / PAYPAL:
We accept credit card payments through  .
Guests will have to make a down payment of 50% of the total amount for the Red Mangrove Galapagos Lodges programs in order to secure the spaces at the lodges. The balance must be deposited 20 to 30 DAYS before the departure. In order to pay, please go to the link in your confirmation email.
If you are using this system outside of The United States, and if you have never used Paypal before, you may have to go through the process of submitting information and verifying your data (usually credit card information and sometimes bank information). This is a security measure for you and for us. The initial spending limit for paypal is $2,000. If your payment is higher than $ 2,000, Paypal may ask you for additional information.
Please let us know of any problems you encounter in using Paypal and we will try to help you out.
Once in the Galapagos, for any spending within our lodges, we accept the following credit cards: Visa, Mastercard, American Express, Diners Club.
3. CANCELLATIONS:
In order to cancel a booking, please adhere to the following procedures in accordance with our policies:
1. For bookings made more than 3 months in advance of arrival, our cancellation policies are:
--Notify at least 90 days prior to arrival and the Lodge will reimburse the full deposit.
--Notify between 45 to 89 days prior to arrival, the Lodge will reimburse 50% of the deposit.
--Notify between 44 to 21 days prior to arrival, the total deposit of the hotel reservation will be charged.
--Notify 20 to 0 days prior to arrival, full payment of the total reservation will be charged.
2. . For bookings made at least 45 days in advance, our cancellation policies are:
--Notification of cancellation must be received at least 21 days prior to the start of the intended stay in order to receive 50% reimbursement of the deposit made. If we do not receive notification prior to 21 days before arrival, the 50% deposit will be charged.
--Failure to notify the hotel at least 21 days in advance will result in forfeiture of the 50% deposit.
You must notify us of any cancellations in writing either by email to sales@redgalapagos.com or info@redmangrove.com, or by fax to (593 2) 2250 166.
Only written cancellations will be accepted and confirmed as a cancellation.
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